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Posted Date: Apr. 13, 2010
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| Job Description |
Relocation Expenses Fully covered.
Assure the total direction of the center of calls of Montreal, a multifunctional site of 155 employees which assures the support of the portfolio of credit Hbc.
• Work closely with the functional senior managements to assure the delivery of service, allocation in personnel, budget of working, quality / compliance and attack of other objectives of the site / department, including the understanding of levels of service of the site.
-Create a strong culture which reflects the stocks of inclusion GE, the commitment of the employees, including the vision and the responsibility among all functions of the site.
-To manage direction for the inter-functional (LPB and PB) and all initiatives of communication with the employees to assure the understanding of the preferences of essential business and the results of firm at all levels.
-Lead the development of a manifold and motivated workplace by creating an environment orientated to service and by determining the needs of training and study of the site.
-Create a narrow partnership with the functional leaders to assure the coaching of the managers as regards the results of output, the development of leading role and the planning of the relay / management of talent
-Work in narrow link with the high leaders to establish and to encourage the distribution of the best practices with other sites
-Support policies / procedures relating of the job to assure the equality of opportunities and the equitable treatment of all employees.
-Work out plans and strategies aiming at ameliorating and raising resolution from the first call / contact
-Establish and support of efficient business acquaintances with the purveyors and sellers of the site.
-Total responsibility of the implementation of the plan of continuity of the operations of the site.
-Support of professional and sector knowledge of the firm
Qualifications :
-Five years or more experience in multifunctional management of high direction with accent on the management of centre of calls.
-Capacity to lead big numerous working teams towards the realization of organizational objectives and performance.
-Progressive competences in the area of the consumer credit of detail including the management of service to the customers, levy and centre of calls for large organizations.
-Inventive thought and strong analytical and financial competences allowing to assess tendencies and to put into practice programs aiming at ameliorating output and encouraging productiveness.
-Capacity shown to lead several initiatives and to reach targets of output in an eventful environment
-Very good interpersonal competences and capacity to interact and to influence all levels of high direction.
-Very good aptitude to announce capacity orally and written – to maintain relations and to create informal networks
-Level of commitment, initiative, vision and well brought up enthusiasm
-Suppleness as for the working timetable
-With the aid of a participative style of direction, capacity proved to implicate and to hire the leading employees while reducing stakes of relations with the employees requiring the upper authority.
-Bilingualism (English and spoken and written French)
• University degrees of four years or an identical experience
• Knowledge in computer science – competences in all programs Microsoft service.
Multifunctional experience including sale
• Training " green belt "
For more detail contact:
Danny
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| Additional Information |
| Salary: |
$125,000 to $15,000 a year.
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| Market Segment: |
Other |
| Company Type: |
Other |
| Job Type: |
Permanent |
| Languages Required: |
French |
| Education Required: |
Bachelor's Degree |
| Expertise Area: |
Training and Development |
| Minimum Experience Required: |
7 to 10 Years |
| Contact Information |
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